Responsible Gambling at Roby Casino

Responsible Gambling at Roby Casino

Pokies and casino games are meant to be entertainment, a way to unwind and enjoy a bit of excitement, not a way to make money or escape problems. Most people who play do so comfortably within their means and stop when they've had enough. For some, though, gambling can become harder to control, and that can affect finances, relationships, work and mental health. This page explains the tools available to help you stay in control, how to recognise the warning signs in yourself or someone you care about, and where to find real, free support in Australia.

Nothing on this page is designed to encourage you to gamble more. It's here because we believe players should have honest information and practical options, and because looking after our players matters more than any single session.

18+ Only, No Exceptions

Roby Casino is strictly for adults aged 18 and over. Gambling is never appropriate for minors, and we expect every player to confirm they meet the minimum age requirement before creating an account or depositing funds. If you are under 18, or if you look after a young person who might have access to a device with an active account, please close the account and remove access immediately.

If you suspect a minor has accessed or used an account, treat it seriously: change passwords, remove saved card or payment details from the device, and consider using device-level parental controls in addition to account security.

Safer Gambling Tools You Can Use

Staying in control usually comes down to setting boundaries before you start playing, not while you're in the middle of a session. Below are the main tools that help players do exactly that.

Deposit Limits

A deposit limit caps how much money you can add to your account over a day, week or month. Once you hit the cap, you simply can't deposit more until the period resets. This is often the single most effective tool because it stops spending at the source, rather than relying on willpower mid-session. Set a figure that fits comfortably into your regular budget, something you could spend on entertainment without it affecting bills, savings or essentials.

Loss Limits

A loss limit works a little differently to a deposit limit: it tracks your net losses over a set period rather than the total amount deposited. If you're chasing losses or find yourself topping up an account repeatedly after a rough run, a loss limit is a more direct way of drawing a hard line under how much you're prepared to lose in a day, week or month.

Time Limits and Reality Checks

It's easy to lose track of time when you're playing, especially online where there's no clock on the wall and no dealer calling last bets. A time limit logs you out automatically once you've reached a set session length. A reality check is a smaller nudge: a pop-up that appears at intervals during a session to show you how long you've been playing and, in some cases, your current win or loss. Both tools exist to interrupt autopilot play and give you a genuine moment to decide whether to keep going or call it a night.

Cool-Off Periods

A cool-off (sometimes called a timeout) is a short break from your account, typically ranging from a day to a few weeks. Unlike self-exclusion, it's temporary and designed for situations where you just need some breathing room, after a big loss, a stressful week, or simply to reset habits before they become a pattern. During a cool-off you won't be able to log in or place bets, and the account reactivates automatically once the period ends.

Self-Exclusion

Self-exclusion is the strongest tool available: a longer-term or indefinite block on your account that prevents you from playing at all. It's intended for players who feel gambling has stopped being fun and started causing harm, and who want a firm, hard-to-reverse barrier rather than a temporary pause. If you choose self-exclusion, marketing emails and promotional contact should also stop, since ongoing offers work against the point of taking a break.

It's worth knowing that self-exclusion set up directly with an individual operator only covers that operator. It won't stop you from creating accounts elsewhere. If gambling is affecting your life broadly, a conversation with a support service (details below) can help you think through a wider plan.

BetStop, the National Self-Exclusion Register

Australia has a national self-exclusion scheme called BetStop, which allows people to exclude themselves from licensed Australian wagering operators such as sports and race betting providers. BetStop applies to those domestically licensed services, not to offshore casino operators, so it won't cover play here directly. If you're looking for a single, government-run register to lock yourself out of licensed betting in Australia, BetStop (betstop.gov.au) is the right place to start, alongside using the account-level tools described above for any other gambling you do.

How to Set Up These Tools

1. Log in to your account and open your account or profile settings.
2. Look for a section labelled responsible gambling, safer play, or account limits.
3. Choose the tool you want: deposit limit, loss limit, time limit, reality check, cool-off or self-exclusion.
4. Set the amount or duration that genuinely suits your budget and lifestyle, not just what feels manageable in the moment.
5. Confirm the change. Note that increasing a limit usually takes effect after a short delay or the next reset period, by design, so decisions made in the heat of the moment can't undo a safeguard instantly. Decreasing a limit or requesting a cool-off or self-exclusion typically applies straight away.

Recognising the Signs of Problem Gambling

Problem gambling doesn't always look dramatic. It often builds quietly, through small changes in behaviour and thinking. Some signs worth paying attention to, in yourself or someone close to you, include:

• Spending more time or money on gambling than intended, on a regular basis
• Chasing losses, playing to win back money that's already been lost
• Lying to family or friends about how much time or money is spent gambling
• Borrowing money, selling belongings, or missing bill payments to fund gambling
• Feeling restless, irritable or anxious when trying to cut down or stop
• Using gambling to escape stress, boredom, loneliness or low mood
• Neglecting work, study, relationships or health because of time spent gambling
• Feeling ashamed or defensive when the topic of gambling comes up

Noticing one or two of these on their own doesn't necessarily mean there's a serious problem, but a pattern of several, especially if it's getting worse over time, is worth taking seriously and worth talking to someone about.

Getting Help in Australia

Free, confidential support is available around the clock, and reaching out doesn't commit you to anything beyond a conversation.

• Gambling Help Online: call 1800 858 858 or visit gamblinghelponline.org.au for 24/7 counselling, live chat, and self-help resources, all free and confidential.
• Lifeline: call 13 11 14 for crisis support if gambling has led to distress that feels urgent or overwhelming.
• BetStop: betstop.gov.au, the national self-exclusion register for licensed Australian wagering services.

These services can help with practical steps, budgeting, family support, and referrals to local financial or mental health counselling if that's useful too.

Supporting Someone Else

If you're worried about a partner, family member or friend, try to raise it calmly and without judgement, focusing on specific things you've noticed rather than accusations. Gambling Help Online also supports family and friends, not just the person gambling, so you don't have to work it out alone. Avoid covering debts or lending money to fund further gambling, as this tends to prolong harm rather than resolve it.

Frequently Asked Questions

Can I set more than one limit at a time?

Yes. Most players combine a deposit limit with a time limit or reality checks, since each tool addresses a different part of the habit.

Can I remove a limit once it's set?

Reducing a limit or excluding yourself is usually immediate. Raising a limit or ending a cool-off typically involves a short waiting period, which is intentional.

Is playing at an offshore casino illegal for me as a player?

Australian law targets the businesses that offer online casino games to Australians, not the individual player. This page focuses on keeping your play safe rather than on the legal position of any operator.

Does self-exclusion cost anything?

No. Safer gambling tools, including limits, cool-offs and self-exclusion, are free to use.

What if I'm not sure whether my gambling is a problem?

That uncertainty is worth talking through with Gambling Help Online. Their counsellors can help you assess your situation without any pressure or judgement.